Refund policy

Return, Exchange & Refund Policy

Last Updated: August 11, 2026

At Taarasha, we want you to have a smooth and happy shopping experience. We carefully check and pack every order before dispatch. In the unlikely event that you receive a defective or incorrect product, we’re happy to assist you with an exchange.

Please go through the following guidelines to help us resolve any concerns quickly.

1. Exchange Window

Exchange requests can be raised within 24 hours of receiving your shipment.

To help us assist you promptly, please contact us within this time period if there is an issue with your order.

2. Defective Products

If you receive a product with a manufacturing defect or damage, please get in touch with us within 24 hours of delivery.

For defective-product claims, we request a continuous shipment-opening video as proof. This helps us verify the condition of the product at the time of delivery.

The video should:

Begin before the package is opened
Clearly show the unopened package
Show the package being opened continuously
Have no cuts, pauses, or edits
Clearly show the product and the issue

This video is required for us to process a defective-product exchange request.

3. Incorrect Product Delivered

If you receive a product that is different from the one you ordered, please contact us within 24 hours of receiving your shipment.

A continuous shipment-opening video is required in this case as well. The video should begin with the package unopened and show the entire opening process without any cuts, pauses, or edits.

Once we verify the issue, we will be happy to assist you with an exchange.

4. Security Tag

For an exchange to be accepted, the product must have its original security tag intact and uncut.

Products with a security tag that has been cut, removed, damaged, or tampered with will not be eligible for exchange.

We also request that exchanged products are returned in their original, unused and unworn condition, with the original tags and packaging wherever applicable.

5. Store Credit

For an approved exchange where the required product is unavailable, store credit will be provided.

The store credit will be valid for 90 days (3 months) from the date of issue and can be used towards a future purchase on the Taarasha website.

Store credit cannot be exchanged for cash or transferred to another person.

6. Exchange Process

If you need to request an exchange:

Contact us within 24 hours of receiving your shipment.
Share your order details and explain the issue.
Provide the required continuous shipment-opening video.
Our team will review the request and get back to you.
Once approved, we will guide you through the exchange process.

We aim to make the process as simple and convenient as possible.

7. Refunds

Taarasha generally offers exchanges or store credit rather than monetary refunds.

For eligible cases where an exchange cannot be provided, store credit may be issued as described above.

Any refund that may be required under applicable law will be handled in accordance with the applicable legal requirements.

8. When an Exchange May Not Be Possible

To keep the process fair for everyone, an exchange may not be possible when:

The request is made more than 24 hours after delivery.
The required shipment-opening video is not available for a defective or incorrect-product claim.
The opening video contains cuts, pauses, or edits.
The product's security tag has been cut, removed, damaged, or tampered with.
The product has been worn, washed, altered, used, or damaged after delivery.

9. Contact Us

For any exchange-related queries, please contact us within 24 hours of receiving your order:

Taarasha
Email: shoptaarasha@gmail.com
Phone/WhatsApp: +91 6284227310

We’re always happy to help and will do our best to resolve genuine product-related concerns quickly.